Warranty
The battery is under warranty for a period of 18 months.
The electric support system, except the battery, is under warranty for a period of 24 months.
The warranty gives the right to repair, explicitly not to exchange or to take back the product.
In case of repair, the customer takes care of the transport of the product to and from the store where it was purchased. Prairie Velo will arrange the repair in consultation with Rollz.
The warranty can only be invoked if the customer provides Prairie Velo supplier with a copy of the purchase receipt with purchase date and a clear description of the complaints, together with the defective product.
The warranty period is never extended, even in the case of repairs.
