rollz air

Return policy

We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased you may return them to Prairie Velo within 15 days of receiving the product. We provide a return label but you are responsible for the shipping charges. Those will be deducted from your refund.

The condition of the product
It is your responsibility to take good care of the goods before returning them, and they must be returned in a condition where they can be resold without any depreciation of value. This means that the rollator must show no signs of scratches or other marks from usage, the seat remains unstained, the wheels wiped clean from dirt and show no signs of wear.

In case of depreciation of value the amount of the depreciation will be deducted in the refunded amount.

Packaging
The product must be returned in the original packaging.

Warranty
The frames are warranted to be free from manufacturing defects in material and workmanship for the lifetime of the original owner. 

For the other rollator parts, standard one-year warranty terms apply. Any damage resulting from normal wear and tear, improper use, maintenance neglect, etc. is not covered by the warranty.

Rollz Air FAQ

How does the Rollz Air compare to other carbon rollator walkers?

The Rollz Air stands out among carbon rollator walkers thanks to its innovative lightweight design combined with robust construction. Unlike many carbon rollators that prioritize minimalism over comfort, the Rollz Air offers advanced ergonomic features, integrated safety elements, and smooth maneuverability without compromising on stability. It also folds easily for transport and storage, making it ideal for both indoor and outdoor use.

 

Is the Rollz Air available in different sizes?

Yes, the Rollz Air is available in three sizes (small, regular, and wide) to accommodate users of varying heights and needs. This ensures optimal posture, comfort, and ease of use for a wide range of individuals. Refer to the sizing guide in the manual or consult a retailer to determine the best fit for you.

What is the maximum weight capacity of the Rollz Air?

The Rollz Air supports up to 175 kg (385 lb), which is one of the highest weight capacities among carbon rollator walkers on the market. This feature makes it an excellent choice for a wider range of users, offering both strength and reliability without compromising on its lightweight design.

The benefits of a carbon rollator

A carbon rollator is the perfect solution for those who want to stay active without the hassle of heavy lifting.

✔ Easy to lift and fold - Ideal for the car and public transport.
✔ Lighter than aluminum or steel rollators - Less strain on wrists, arms, and shoulders.
✔ Stable and safe - Despite its low weight, the rollator remains sturdy and reliable while walking.
✔ Encourages going outside - Makes going out something to look forward to.
✔ Promotes movement - Supporting both your physical and mental health.

 

 

 

 

Prairie Velo uses a variety of shipping companies. Delivery time is generally 3-4 working days. As soon as your order is shipped, you will receive an email with the tracking number. We provide a return label but you are responsible for dropping off the unit at the courier