Rollz Motion Performance

Prairie Velo uses a variety of shipping companies. Delivery time is generally 3-4 business days. As soon as your order is shipped, you will receive an email with the tracking number. We provide a return label but you are responsible for dropping off the unit at the courier.

Frame: welded aluminium with coating.

Handles: polyurethane (PU) foam.

Seat cushion cover and transport chair package: 100% polyester.

Inner cushion seat and transport chair package: filling of PU foam or polyurethane foam.

Wheels: plastic rims with pneumatic tires.

The tires are made of synthetic rubber, the inner tube of synthetic rubber with a valve.

Armrests: an elastic fibre fabric of neoprene and synthetic rubber (Styrol Butadiene Rubber) filled with EVA foam rubber.

Footrests: aluminium frame with plastic footrests.

Rollator weight: 11,4 kg (25.1 lbs)
Wheelchair weight: 3,4 kg (7.5 lbs)
Maximum weight capacity: 125 kg (275 lbs)
User height: 1,60 – 1,90 m (5.2 ft - 6.3 ft)
Seat height: 55 cm (21.6") reg, 49.5 (19.5") small
Handle height range: 86 – 98 cm. (33.8" - 38.5")
Seat size rollator: 20 x 45 cm (7.8" x 16.5")
Seat size wheelchair: 42 x 45 cm (16.5" x 17.7")

Overall width: 67 cm (26.3")
Overall length: 63 cm (24.8")
Width folded: 29 cm (11.4")
Front wheel diameter: 8" x 1.25"
Rear wheel diameter: 12½ x 2.25"

 

 

 

Return policy
We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased you may return them to Prairie Velo within 15 days of receiving the product.  We provide a return label but you are responsible for the shipping charges. Those will be deducted from your refund.

The condition of the product
It is your responsibility to take good care of the goods before returning them, and they must be returned in a condition where they can be resold without any depreciation of value. This means that the rollator must show no signs of scratches or other marks from usage, the seat remains unstained, the wheels wiped clean from dirt and show no signs of wear.

In case of depreciation of value, the amount of the depreciation will be deducted in the refunded amount.

Packaging
The product must be returned in the original packaging.

Warranty
The frames are warranted to be free from manufacturing defects in material and workmanship for the lifetime of the original owner. 

For the other rollator parts, a standard one-year warranty applies.

The warranty gives the right to repair explicitly, not to exchange or to take back a product. Any damage resulting from normal wear and tear, improper use, maintenance neglect, etc. is not covered by the warranty.

The general warranty period for the first owner is 12  months from the date of purchase.

 

Rollz gives a five-year guarantee from the date of purchase on material and construction errors of the frame during normal use and maintenance.

 

The warranty gives the right to repair, explicitly not to exchange or to take back a product.